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Safety Info & Rules

Safety Info & Rules

  • General Rules
    • Please respect other neighbors' privacy and sleep. Keep noise levels to a minimum during quiet hours from 10 pm to 8 am.
    • No parties or loud gatherings, especially during quiet hours.
    • No loud music or noise that can be heard from other houses.
    • Smoking is only allowed in designated outdoor areas. No smoking inside the villa or in non-designated areas.
    • Keep the villa clean and tidy before you leave.
    • Respect the property and do not damage any furniture, decor, or amenities.
    • For safety reasons, do not leave children unattended in any outside area.
    • Please do not remove any items from the property, including towels and linens.
    • Guests are responsible for any damage or loss of property during their stay.
    • Any damages or broken items must be reported to us immediately.
    • No pets allowed unless prior permission is granted by the property management.
    • Guests are not permitted to rearrange furniture or decor in the villa.
    • No candles or open flames are allowed in the house.
    • Adhere to any local laws and regulations.

    We appreciate your cooperation in following these rules to ensure a comfortable and safe stay for all neighbors.

  • Quiet Times

    We want to ensure that everyone has a peaceful and enjoyable stay. We kindly ask that you be respectful of neighbors by observing quiet times from 22:00 to 8:00. During these hours, we ask that you keep noise levels to a minimum.

    We take these policies seriously to ensure that all of our guests and neighbors have a comfortable and restful stay. If you have any questions or concerns about our quiet time policies, please don't hesitate to ask our staff. We appreciate your cooperation and consideration for the comfort of all guests and neighbors.

  • Smoking Policy

    We are committed to ensuring a healthy and comfortable environment for all our guests, both present and future. For this reason, smoking is permitted only in designated outdoor areas. Smoking is strictly forbidden inside the villa, including rooms and all indoor spaces.

    We kindly ask that you consider future guests who prefer a smoke-free environment.

  • Pets

    We love animals and understand the importance of our furry friends to many of our guests. However, we have chosen to make this a pet-free place to stay due to a variety of reasons including allergies and hygiene concerns.

    We apologize for any inconvenience this may cause and appreciate your understanding in keeping our property a clean and comfortable environment for all of our future guests. If you have any questions or concerns about our pet policy, please don't hesitate to ask our staff for recommendations on nearby pet-friendly accommodations.

  • Breakages

    Accidents can happen. If you happen to break something during your stay, please let us know immediately. For minor damages, we typically won't charge you. However, for more significant damages such as a broken TV screen, we will need to agree on the cost with you before you leave to avoid any issues later.

    We appreciate your understanding in keeping the property in excellent condition for future guests. Thank you for your cooperation!

  • What To Do In An Emergency

    In case of an emergency please follow these steps:

    1. Remain calm and locate the nearest emergency exit.
    2. Call 112 and also call us on +351 964 942 310 immediately and inform about the situation.
    3. Follow the instructions given.
    4. If you need medical assistance, please inform the staff immediately so they can contact the local emergency services.
    5. If there is a fire, activate the nearest fire alarm and evacuate the building immediately.

    We take the safety and security of our guests very seriously and have procedures in place to handle emergencies. If you have any concerns or questions about emergency procedures, please don't hesitate to ask for assistance.

    For emergency services (ambulance, police, fire) please immediately call 112. Do not delay if you feel an emergency situation has arisen. Our location is: Rua Joaquim Magalhães 6G, 8200-112 Albufeira.

  • In Case Of a Fire

    In case of a fire please follow these steps:

    1. If you discover a fire, activate the nearest fire alarm and evacuate the building immediately.
    2. Assemble at the designated meeting point, which is located at a safe distance from the building.
    3. Call the emergency services, on number 112, immediately and provide them with your location and the details of the fire.
    4. If possible, use a fire extinguisher to put out the fire, but only if it is safe to do so and you have been trained to use it.
    5. Do not attempt to re-enter the building until a Fire Officer states that it is safe to do so.
    6. If you are unable to evacuate due to smoke or fire blocking your exit, close all doors and windows, and block any gaps with wet towels or clothing. Call the emergency services and inform them of your location.

    We take fire safety seriously, and we have fire alarms, smoke detectors and extinguishers. We also conduct regular fire safety checks to ensure that all equipment is in working order. If you have any concerns or questions about fire safety, please don't hesitate to ask our staff for assistance.

  • Emergency Phone Numbers

    If you believe an emergency situation has occurred, please do not hesitate to call 112 immediately for emergency services. Delaying a response could potentially worsen the situation.